Your Privacy Matters to bed9

1 Data We Collect

When you interact with bed9 — whether by registering an account, placing a bet, depositing funds, or simply browsing our website — we may collect certain categories of personal data. This section sets out precisely what information is gathered and through which means.

Information You Provide Directly

During account registration and at subsequent verification stages, you will be asked to supply personal information including but not limited to:

• Full legal name as it appears on your national identity card (NID) or passport
• Date of birth (to confirm you are 18 years of age or older)
• Bangladesh mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Valid email address for account communications
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions)
• Identity documents submitted for Know Your Customer (KYC) verification, such as NID scans, passport copies, or utility bills
• Payment method details, including mobile wallet numbers and transaction references

Information Collected Automatically

When you access bed9.club, our systems automatically collect certain technical and behavioural data including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers (for mobile users accessing bed9 via smartphone)
• Pages visited, time spent on each page, and navigation paths within the platform
• Betting activity, game history, session duration, and wagering patterns
• Deposit and withdrawal transaction records, including timestamps and amounts in BDT

Information from Third Parties

In limited circumstances, bed9 may receive personal data about you from trusted third-party sources. This includes identity verification responses from KYC service providers, payment confirmation data from bKash, Nagad, and Rocket, and fraud-screening signals from security partners. bed9 uses such information solely for the purposes described in this Privacy Policy.

3 Data Sharing & Third Parties

bed9 does not sell your personal data. We do, however, share certain data with carefully selected third parties where it is necessary to deliver our services, fulfil legal obligations, or protect the integrity of the platform. All third-party data processors are contractually bound to handle your information securely and only for the purposes for which it is shared.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy frameworks and are regulated financial service providers in Bangladesh.
• Identity verification providers: KYC and age-verification service partners receive copies of identity documents you submit in order to confirm your eligibility to use bed9.
• Game technology providers: Companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive account identifiers and session data necessary to deliver their game content within the bed9 platform.
• Fraud prevention and security partners: Specialist anti-fraud providers may receive IP addresses, device fingerprints, and transaction metadata to help us identify and prevent fraudulent activity.
• Legal and regulatory authorities: Where required by applicable law or court order, bed9 may disclose personal data to law enforcement agencies, financial intelligence units, or other authorised bodies. We disclose only what is strictly required and only to authorised recipients.

International Data Transfers

Some of the third-party technology and service providers used by bed9 operate servers located outside Bangladesh. Where personal data is transferred internationally, bed9 ensures that appropriate safeguards are in place, including contractual data protection clauses, to maintain the same standard of protection that applies to data held within Bangladesh.

5 Data Retention & Storage

bed9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data (name, contact details, payment information): Retained for the duration of your account and for a period of five years following permanent account closure, in order to satisfy anti-money laundering record-keeping obligations.
• Transaction records (deposit and withdrawal history in BDT): Retained for a minimum of seven years to comply with financial record-keeping requirements.
• KYC documents (NID copies, passport scans, proof of address): Retained for the lifetime of your account plus five years post-closure, in line with responsible gaming and anti-fraud obligations.
• Betting and game history: Retained for five years for dispute resolution, responsible gaming monitoring, and platform integrity purposes.
• Marketing preferences and communication logs: Retained for three years from the date of last interaction or until you withdraw consent, whichever is earlier.
• Technical logs (IP addresses, access logs): Retained for a rolling period of 12 months for security and fraud investigation purposes.

Data Storage Location

Personal data collected from users in Bangladesh is stored on secure servers. Where data is processed by third-party service providers whose infrastructure is located outside Bangladesh, bed9 ensures that contractual safeguards are in place to protect your information to an equivalent standard.

Secure Deletion

When your data is no longer required for the purposes described in this policy, bed9 takes reasonable steps to ensure that it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform-improvement purposes.

7 Data Security Measures

The security of your personal data is of paramount importance to bed9. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and bed9.club is protected by industry-standard SSL encryption. Look for the padlock icon in your browser's address bar when visiting our site.
• Encrypted data storage: Sensitive personal data, including identity documents and payment references, is stored in encrypted form at rest.
• Secure payment processing: Payment transactions via bKash, Nagad, Rocket, and Upay are processed through secure channels and bed9 does not store full payment credentials on its own servers.
• Access controls: Access to personal data within bed9's internal systems is restricted on a strict need-to-know basis and protected by multi-factor authentication for all staff accounts.
• Intrusion detection: bed9 operates continuous monitoring systems designed to detect and respond to security incidents in real time.

Organisational Measures

All staff members and contracted personnel who have access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices. bed9 conducts periodic reviews of its data security posture and updates its technical measures in response to emerging threats.

Your Role in Account Security

While bed9 takes all reasonable steps to protect your data on our end, the security of your account also depends on actions you take. You are responsible for choosing a strong, unique password for your bed9 account and for not sharing your login credentials with anyone. If you believe your account may have been compromised, contact bed9 support immediately via live chat.